Platform Update — Exchange Wallets with Destination Tags Now Fully Supported

What Changed

We fixed a bug in the payout system that was silently rejecting wallets that use a destination tag.

If you hold XRP on an exchange like Coinbase, Kraken, or Binance, your wallet address looks like this:

rXXXXXXXXXXXXXXX:123456

The part before the colon is the wallet address. The number after the colon is your destination tag — it tells the exchange which account on their shared wallet belongs to you.

Our payout system was stripping the destination tag incorrectly, causing it to validate the address as invalid and skip the payout entirely. No error was shown. The payment just didn't go out.

Who Was Affected

Any member whose XRP wallet was registered in the address:tag format — which is standard for anyone holding XRP directly on a centralized exchange.

What We Did

We updated the address validation logic in the payout engine to correctly handle the address:tag format. The system now strips the tag before validating the base address, then reattaches it when sending the payment.

All future payouts to exchange wallets will process correctly.

What You Should Do

If you already have your exchange wallet registered: nothing. It will work automatically from now on.

If you haven't registered your wallet yet: go to your dashboard settings and add your XRP wallet address in full, including the destination tag if your exchange requires one.

Why This Matters

We're committed to every member receiving every payout they're owed. Bugs like this are exactly why we built the payout monitor — an automated check that runs after every payment to verify that all expected payouts were queued. If something is missing, an alert fires immediately.

This fix plus the monitor means no payout should ever silently fail again.

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